FAQ
Ordering process
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To use the online shop, you need to create a new account. Please mention your customer number in the message field when placing your first order so we can grant you the special conditions.
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Yes, you will receive your usual terms and conditions. Your purchase prices will be displayed in the shopping cart, but the discount will not be visible.
Please mention your customer number in the message field when placing your first order so that we can grant you the special conditions. -
Special conditions will not be displayed on your first order in the online shop. Please mention your customer number in the message field when placing your first order so that we can grant you the special conditions.
From your second order onwards, your purchase prices will be displayed in the shopping cart, but the discount will not be shown. It will be shown on your invoice as usual.
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Unfortunately, due to system limitations, orders already placed – regardless of the order type – can no longer be modified. Thank you for your understanding.
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Voucher codes can be redeemed in the online shop as follows: Enter the code in the shopping cart in the "Discount code" field.
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Orders within Switzerland:
Delivery time: 2 - 4 working days
Shipping costs:
All orders are shipped free of charge. For orders up to a value of CHF 60, a small order surcharge of CHF 8.00 will be applied.Orders within Germany/Austria:
Delivery time: 3 - 5 working days
Shipping costs:
All orders are shipped free of charge. For orders up to a value of EUR 50, a small order surcharge of
EUR 5.00 charged.Orders within the rest of the EU:
Delivery time: 3-5 working days
Shipping costs:
EUR 18.00
Minimum order value: EUR 25.00 -
The products in your shopping cart will only remain while you are logged in. Please add your favorite products to your wish list so they will still be there even after you log out.
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Our terms and conditions will appear as soon as at least one product is in your shopping cart. Information about shipping and payment can be found at any time at the bottom of the homepage.
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For first-time orders from therapists/resellers, the reduced rates are not yet visible in the shopping cart. The rates are visible from the second order onwards.
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The impeccable quality of our products is our top priority.
If you have the impression that there is something wrong with your product, you are welcome to proceed as follows:
Sometimes, perceived defects are not a quality issue, but rather product-specific. Please check our FAQs first to see if there is already an entry addressing your problem.
If you cannot find an entry related to your issue, please submit your complaint via our contact form , under the "Contact us" button.
We need the following information:
- Type of complaint, as precise as possible (e.g., "smells unpleasant", "cannot be squeezed out of the tube", "device no longer nebulizes", etc.)
- affected quantity
- exact product name
- Your invoice or customer number
After receiving your message, we will contact you within approximately two working days to discuss the next steps.
Please note:
We can only process complaints for products purchased directly from farfalla. If you purchased the product from another retailer, please contact the retailer for further instructions.
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If you choose card payment, the amount will be reserved according to your order. The charge will only be processed when the delivery leaves our warehouse.
We only debit the actual invoice amount. Therefore, if an item was listed on the order confirmation but could not be delivered, it will not be charged.
The payment amount is reserved for a limited period, which varies depending on the provider.
If no booking is made within this period, the provider will refund the amount to you (no credit note from farfalla is necessary). This can happen during periods of high order volume. In this case, you will receive an email from us with an invoice and payment slip. -
After logging in to the B2B system, only the items that are available for retailers to order are displayed.
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After logging in, click on "Addresses", "Edit" default billing/shipping address, and enter your desired billing address. You can save your desired shipping address under "Additional Addresses". If the billing and shipping addresses differ, the billing address must be manually entered again during checkout.
academy
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Continuing education:
You can submit our seminars to the EMR as continuing education within the framework of your therapeutic / complementary medicine activities.
The EMR then decides whether the further training is recognized in their field of activity or not.Register the "Aromatherapy" method:
With the part-time diploma course in Aromatherapy (BDA), you have the opportunity to register with the EMR (Empirical Medicine Register) under the discipline of Aromatherapy. Currently, in addition to the Aromatherapy diploma obtained from Farfalla, you need to be registered as a naturopathic practitioner (method group 131 EMR) as a prerequisite for registration in Aromatherapy. This, in turn, requires completed training in a naturopathically recognized discipline (see EMR method list), comprising at least 1,200 hours of learning in empirical medicine and 600 hours of learning in conventional medicine.
A detailed list can be found in the EMR regulations under the link
http://www.emr.ch/dl/dokumente/emr-reglement-8-methoden.pdf
For further inquiries, please contact the EMR hotline directly at www.emr.ch -
Does one receive continuing education points from the Swiss Druggists' Mail Order at the Farfalla Academy?
The professional development course "Aroma Expert for Pharmacies and Drugstores" is accredited by the SDV (Swiss Association of Pharmacists and Drugstore Owners). Swiss druggists receive 25 SDV points for attending this course.
From 2024, the training day "Aromatherapy – Selling Safely and Successfully" will also be accredited by the SDV (Swiss Association of Pharmacists). Swiss pharmacists will receive 4 SDV points for attending this course.
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The short course on aromatherapy (5 days) is aimed at interested laypersons and professionals from non-medical and nursing professions.
The Aromatherapy Certificate Course (10 days)
They come from a healthcare profession and are involved in the care of patients day in and day out.
Diploma course in Aromatherapy (17 days + diploma thesis):
They come from a nursing profession and are responsible for aromatherapy within their institution, or they simply want to learn more about aromatherapy with all its facets.
Diploma course in Aromatherapy (17 days + diploma thesis):
They are working in a therapeutic field or simply want to learn more about aromatherapy with all its facets.
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We can gladly credit your continuing education courses under certain conditions. Please send us a certificate of completion for verification, including details of the date, content, and duration. We may reject the credit if the course was completed too long ago or if its content is not comparable.
We will credit previously attended Farfalla seminars, provided they were attended no more than 3 years ago (excluding wraps & compresses).
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Aroma knowledge ZLA: 2 years
Aromatherapy Certificate BLA: 3 years
Diploma course in Aromatherapy and Aromatherapy BDA: 3 years
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The diploma for the Aromatherapy/Aromatherapy Care course is a personal certificate
- For your own safety, that the aromatherapy basics have been thoroughly learned and understood.
- a deep discussion of the topic has taken place
- a diploma thesis has been written according to specific criteria and
- 17 mandatory course days were attended
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You can easily register for your desired seminar or course via the website, and we will confirm your registration. Please also check your spam folder.
Our website is updated weekly, so a seminar may already be fully booked even if it's not yet listed. Is your preferred date fully booked? -> Please contact us by email if you would like to be added to the waiting list for an event.
Alternatively, we will contact you to discuss the next steps and offer alternative data. -
We would be happy to provide you with some suggestions for accommodation in and around Uster, however you are responsible for the booking yourself.
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We recommend that you take out cancellation insurance. This will protect you from additional costs and unpleasant surprises. You can purchase this insurance from external providers. Farfalla does not offer cancellation insurance. Please carefully review the cancellation and rebooking conditions. Particularly strict cancellation and rebooking conditions apply.
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Details on the process of an online live webinar from the farfalla Academy.
Have you already registered for a seminar or are you interested in participating in an online live webinar? Some of our seminars are conducted entirely online as live webinars. For some seminars, it is possible to join as an online listener if you are unable to attend in person. Below you will find current information on how the seminar will be conducted for our participants at home.
Switzerland:
Selected seminars will be held as online live webinars . Instead of traveling to Uster, you can conveniently connect to the seminar room via computer at the announced time (usually around 9:00/9:30 am).
Further procedure:
One week before the seminar: You will receive an email with important information for participation (download of the script, worksheets, link to participate in the online live webinar). Please also check your spam folder and other email addresses.A few days before the event: For certain events, you will receive supplies (e.g., smelling sticks) shortly before the event. These will be sent by mail to the billing address.
Participation requires the free program Microsoft Teams . Apple devices need to download the app; Windows devices can also participate via the link. Unfortunately, we cannot offer support for Microsoft Teams; please test your connection well in advance of the seminar.
Schedule for the seminar day:
Please log in 5-10 minutes before the start using the provided link. The lunch break typically lasts one hour. The exact time will be announced by the presenter on the day of the seminar. Sufficient breaks will be scheduled.recording
We will NOT provide a recording of the seminar. -
Starting in 2022, the farfalla Academy will offer introductory courses and theoretical foundations in botany and chemistry as integrated blended learning modules. Classroom sessions will be supplemented by modern e-learning methods using a digital learning platform. This will increase the proportion of guided self-study phases within the courses.
Participants can work through individual sequences flexibly and independently within a specific timeframe – with a short learning check and the opportunity to contact the lecturers.
This allows courses to be attended with greater flexibility in terms of time, while also better supporting individual differences in learning pace and existing basic knowledge.
The individual elements of guided self-study phases and face-to-face events are didactically coordinated, so that participants experience significant added value through clear structuring and task assignments in their self-study phases. -
Registration
Please register in writing using the registration form. Registration obligates you to pay the course fee. Please note that the number of participants is limited. Registrations will therefore be processed in the order they are received. After we receive your registration, you will receive a confirmation, detailed information, and the invoice.
payment
Seminar fees are due no later than 30 days after receipt of the invoice, or, in the case of short-notice registrations, no later than 30 days before the seminar begins. (This excludes fees for diploma theses, which are payable within 10 days.) Failure to pay the course fee does not constitute cancellation. For certificate seminars, you can pay for each module individually.
Course organization
If a course instructor (speaker) is unavailable, farfalla will attempt to arrange a substitute or offer a new seminar date. If we have to cancel a seminar (due to insufficient registrations or illness of the instructor), the seminar fee already paid will be fully refunded. No further claims can be made.
Changes/Rebookings
Changes and rebookings must be made in writing. Up to 30 days before the start of the seminar, we charge a processing fee of CHF 50 / EUR 50 per booking for rebookings (date changes). From 29 days before the start of the seminar, the cancellation policy below applies to rebookings. This does not apply to examinations (ZLA/BLA/BDA courses); see the next section, "Cancellation Policy / Cancellation Fees," for details.
Cancellation policy / Cancellation fees
Cancellations must be made in writing. If you cancel a booked service (day/multi-day seminar) in whole or in part, regardless of when, we charge a processing fee of CHF 50 / EUR 50 per booking.
In addition to this processing fee, we charge the following cancellation fees per order based on the total seminar costs:- Up to 30 days before the start of the seminar: CHF 50.-/EUR 50.- processing fee
- 29 – 15 days before the start of the seminar: 30% cancellation fee
- 14 – 2 days before the start of the seminar: 50% cancellation fee
- Cancellations made within 48 hours of the seminar start date will incur 100% cancellation fees.
Cancellation fees and processing charges will be waived if you provide a replacement participant.
The following cancellation fees / withdrawal conditions / rebooking fees apply to examinations (ZLA/BLA/BDA courses):
- Up to 60 days before the start of the exam: CHF 50.-/EUR 50.- processing fee
- 59-0 days before the start of the exam: 100% cancellation fee
Fees are non-refundable in the event of withdrawal/cancellation of the diploma thesis.
Liability
All course fees do not include insurance coverage; therefore, you are responsible for ensuring you have adequate insurance coverage (illness, accident, liability, cancellation protection, as well as theft and loss of items at the seminar location).
Workshops and lectures
For all workshops and lectures, please register directly at the relevant farfalla branch or online. Payments can be made in advance or at the door. Current lecture dates can be found on this website.
Program and price changes as well as changes to the general terms and conditions are reserved.
Uster, July 2022
About Us
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Certified sustainable company
For years, our company has undergone recurring audits and certification by the Society for Applied Business Ethics as a sustainably operating business. The CSE seal on a product signifies that the company respects nature and resources. A sustainable company aligns its operations to conserve resources and strengthen society in the areas it directly or indirectly influences. A company bearing the CSE seal is a sustainability pioneer.
Product knowledge in general
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Essential oils are tiny droplets that form in flowers, leaves, roots, seeds, and fruits, and can vary greatly from plant to plant. They are the plant's means of communication, used to attract insects and repel pests and microorganisms. The plant also uses these aromatic compounds to regulate its metabolism.
Diverse ingredients as a protective shield
The chemical composition of essential oils is extremely complex. They consist of dozens to hundreds of components. One advantage of this diversity of ingredients—in contrast to synthetic imitations made from just a few artificial components—is that bacteria or viruses can hardly develop resistance to them. This is especially true because their composition (and therefore their scent) can vary slightly with each harvest.Effective fragrances
Essential oils have a holistic effect on people; they relax and cheer up, promote concentration or a good mood.
Sleep. Some people have a whole home pharmacy in their sleep! We at Farfalla have been fascinated by this concentrated plant power in droplets for almost 30 years. The knowledge of how to harness the effects of essential oils on body and mind and how to use them specifically to enhance health and well-being has been incorporated into every single Farfalla product ever since. -
Room fragrance
- Aroma lamp: Fill the bowl with water, add a few drops of essential oil, and light the tea light. Always ensure there is enough water in the bowl. Do not pour cold water into the hot glass bowl (risk of breakage)! Never leave burning unattended!
- Scent stones : Place approximately 10-15 drops of undiluted essential oil onto the stone (with saucer) and repeat as needed.
- Organic aroma sprays : Mix 100ml of organic alcohol with 30-50 drops of essential oil - done.
- Use electric fragrance diffusers according to the instructions for use.
inhalation
Dosage: 1–5 drops per inhalation, depending on the intensity of the essential oil. Use sparingly, as it is potent.
cleaning
Mix 2-3 drops into neutral liquid soap in the cleaning water, e.g. fresh scents such as Litsea Cubeba, Lemongrass and citrus scents.
Skin applications: Always apply essential oils diluted to the skin!
- Shower gel: Depending on the desired intensity, mix 30-40 drops into 200ml of basic coconut foam base.
- Bath, foot bath: Depending on the intensity of the essential oil, 4–10 drops per full bath
Dosage. Essential oils are not water-soluble, therefore use a
natural emulsifier, e.g. liquid soap (farfalla coconut foam base),
Mix in cream or honey. - Massage, body care: Mix approximately 30-50 drops into 100 ml of farfalla organic care oil.
- Facial care: Mix 5-10 drops of essential oil with 50 ml of organic care oil.
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AromaCare: All farfalla fragrance products, floral waters, organic care oils and essential oils are vegan, except for: honeycomb with 50% honey.
BeautyCare: All farfalla natural cosmetic products are vegan, except for: Hairstyling, hair gel and hairspray (also vegan from May 2020!).
Perfumes: All farfalla natural perfumes are vegan.
Product knowledge AromaCare - to do
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Essential oils are tiny droplets that form in flowers, leaves, roots, seeds, and fruits, and can vary greatly from plant to plant. They are the plant's means of communication, used to attract insects and repel pests and microorganisms. The plant also uses these aromatic compounds to regulate its metabolism.
Diverse ingredients as a protective shield
The chemical composition of essential oils is extremely complex. They consist of dozens to hundreds of components. One advantage of this diversity of ingredients—in contrast to synthetic imitations made from just a few artificial components—is that bacteria or viruses can hardly develop resistance to them. This is especially true because their composition (and therefore their scent) can vary slightly with each harvest.Effective fragrances
Essential oils have a holistic effect on people; they relax and cheer up, promote concentration or a good mood.
Sleep. Some people have a whole home pharmacy in their sleep! We at Farfalla have been fascinated by this concentrated plant power in droplets for almost 30 years. The knowledge of how to harness the effects of essential oils on body and mind and how to use them specifically to enhance health and well-being has been incorporated into every single Farfalla product ever since. -
Room fragrance
- Aroma lamp: Fill the bowl with water, add a few drops of essential oil, and light the tea light. Always ensure there is enough water in the bowl. Do not pour cold water into the hot glass bowl (risk of breakage)! Never leave burning unattended!
- Scent stones : Place approximately 10-15 drops of undiluted essential oil onto the stone (with saucer) and repeat as needed.
- Organic aroma sprays : Mix 100ml of organic alcohol with 30-50 drops of essential oil - done.
- Use electric fragrance diffusers according to the instructions for use.
inhalation
Dosage: 1–5 drops per inhalation, depending on the intensity of the essential oil. Use sparingly, as it is potent.
cleaning
Mix 2-3 drops into neutral liquid soap in the cleaning water, e.g. fresh scents such as Litsea Cubeba, Lemongrass and citrus scents.
Skin applications: Always apply essential oils diluted to the skin!
- Shower gel: Depending on the desired intensity, mix 30-40 drops into 200ml of basic coconut foam base.
- Bath, foot bath: Depending on the intensity of the essential oil, 4–10 drops per full bath
Dosage. Essential oils are not water-soluble, therefore use a
natural emulsifier, e.g. liquid soap (farfalla coconut foam base),
Mix in cream or honey. - Massage, body care: Mix approximately 30-50 drops into 100 ml of farfalla organic care oil.
- Facial care: Mix 5-10 drops of essential oil with 50 ml of organic care oil.
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AromaCare: All farfalla fragrance products, floral waters, organic care oils and essential oils are vegan, except for: honeycomb with 50% honey.
BeautyCare: All farfalla natural cosmetic products are vegan, except for: Hairstyling, hair gel and hairspray (also vegan from May 2020!).
Perfumes: All farfalla natural perfumes are vegan.
Product knowledge BeautyCare - to do
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Essential oils are tiny droplets that form in flowers, leaves, roots, seeds, and fruits, and can vary greatly from plant to plant. They are the plant's means of communication, used to attract insects and repel pests and microorganisms. The plant also uses these aromatic compounds to regulate its metabolism.
Diverse ingredients as a protective shield
The chemical composition of essential oils is extremely complex. They consist of dozens to hundreds of components. One advantage of this diversity of ingredients—in contrast to synthetic imitations made from just a few artificial components—is that bacteria or viruses can hardly develop resistance to them. This is especially true because their composition (and therefore their scent) can vary slightly with each harvest.Effective fragrances
Essential oils have a holistic effect on people; they relax and cheer up, promote concentration or a good mood.
Sleep. Some people have a whole home pharmacy in their sleep! We at Farfalla have been fascinated by this concentrated plant power in droplets for almost 30 years. The knowledge of how to harness the effects of essential oils on body and mind and how to use them specifically to enhance health and well-being has been incorporated into every single Farfalla product ever since. -
Room fragrance
- Aroma lamp: Fill the bowl with water, add a few drops of essential oil, and light the tea light. Always ensure there is enough water in the bowl. Do not pour cold water into the hot glass bowl (risk of breakage)! Never leave burning unattended!
- Scent stones : Place approximately 10-15 drops of undiluted essential oil onto the stone (with saucer) and repeat as needed.
- Organic aroma sprays : Mix 100ml of organic alcohol with 30-50 drops of essential oil - done.
- Use electric fragrance diffusers according to the instructions for use.
inhalation
Dosage: 1–5 drops per inhalation, depending on the intensity of the essential oil. Use sparingly, as it is potent.
cleaning
Mix 2-3 drops into neutral liquid soap in the cleaning water, e.g. fresh scents such as Litsea Cubeba, Lemongrass and citrus scents.
Skin applications: Always apply essential oils diluted to the skin!
- Shower gel: Depending on the desired intensity, mix 30-40 drops into 200ml of basic coconut foam base.
- Bath, foot bath: Depending on the intensity of the essential oil, 4–10 drops per full bath
Dosage. Essential oils are not water-soluble, therefore use a
natural emulsifier, e.g. liquid soap (farfalla coconut foam base),
Mix in cream or honey. - Massage, body care: Mix approximately 30-50 drops into 100 ml of farfalla organic care oil.
- Facial care: Mix 5-10 drops of essential oil with 50 ml of organic care oil.
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AromaCare: All farfalla fragrance products, floral waters, organic care oils and essential oils are vegan, except for: honeycomb with 50% honey.
BeautyCare: All farfalla natural cosmetic products are vegan, except for: Hairstyling, hair gel and hairspray (also vegan from May 2020!).
Perfumes: All farfalla natural perfumes are vegan.
Product knowledge Do it yourself
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Unscented base products for mixing yourself with essential oils and active ingredients
Farfalla Do It Yourself base products are unscented starting products (perfume, shower gel, bubble bath, room spray, soap, body lotion, moisturizing cream, shampoo) that can be enriched with essential oils and other active ingredients (organic carrier oils, aloe vera gels, hydrosols, etc.) to create your own custom products. They offer beginners in DIY projects an easy-to-use foundation to start mixing their own products and gain initial experience. These products are also particularly popular as gifts when purchased as sets.
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You can find ideas for your own DIY products in our recipe database . Please also note our recommendations regarding mixing ratios. The products you need for mixing and bottling can be found in our online shop and in our stores. We regularly hold workshops in our stores where you can mix your own personalized product in small groups under guidance.
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If you want to mix your own shower gel, perfume or body lotion, you will find the correct mixing ratios for essential oils here .
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Raw materials must be traceable in the final product.
We are a supplier of products for end consumers and not a raw material trader/supplier. The labeling of our products reflects this. Specifically, this means that we declare our essential oils according to chemical regulations and not according to cosmetic regulations for potential further processing for the (re)sale of cosmetics.
The most important sensitizing substances are correctly listed on our essential oils. However, this information cannot be used to determine the quantities of individual ingredients for further use in cosmetics.
For our own cosmetic products, an allergen declaration is clearly possible, as we know the formula in detail and can calculate the declaration.
Product knowledge Perfumes
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Different depending on the category
Eau de Cologne 5-8%
Perfumes 10-15%
Airstick 10-40% -
The fragrance sticks are made of rattan and are produced for us in a sheltered workshop in the canton of Zurich.
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Yes. Since natural perfumes contain only natural ingredients and the fragrances come from natural essential oils, they can be safely applied to the skin.
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Real nature is never the same
Where there's genuine nature, there are also perfectly natural variations in color. After careful filtration, slight deposits or cloudiness may form due to the use of pure essential oils. A product as wonderfully diverse and unique as nature itself!
