Returns and complaints

Please note: We can only process returns of products purchased directly from farfalla. If you purchased the product from another retailer, please contact the retailer for further instructions.

Any return (whether due to incorrect delivery, a complaint, or a cancellation on your part) must be registered in advance. This is the only way we can guarantee the fastest possible processing of your return.

Please use our chatbot to contact us.

We require the following information: Affected quantity, exact product name and your invoice or customer number.

After receiving your message, we will send you a reference number for your return within approximately two working days, which you should please include with the shipment.

Returns should be sent to:

• CH: Farfalla Essentials AG, QS Department, Florastrasse 18b, 8610 Uster
• AT: Farfalla Essentials AG, Leusbündtweg 49a, 6805 Feldkirch
• DE: Farfalla Essentials AG, Langenweg 34, 88131 Lindau

After receiving your return, we will contact you within approximately 1 week regarding further procedures (e.g. credit note, replacement).

Right of withdrawal

Goods received in response to your order can be returned to farfalla within 14 days of receipt without giving any reason, provided the goods are unused, in their original packaging, and in perfect condition. Returning the goods will be considered a cancellation of the order. Return shipping is at your own expense, risk, and liability, unless farfalla has delivered the wrong item. The right of withdrawal does not apply to goods made to customer specifications, perishable goods, or goods whose expiration dates have passed.

Any returned items will be credited to your customer account. This credit will be applied to future orders at farfalla. If there are no outstanding invoices, you can also request a cash refund of the credit.